Legal Notes

1. Acceptance and modification of the Conditions of use

1.1 Your access and use of the websites (the “Websites”) of I LOVE MARA CAFFE ‘, which includes the brands affiliated to Macla / Alicom / MARA, is governed by these terms of use (the “Terms of Use”) . The access, the search and the use of our Websites entails having read, understood and accepted, without reservation, these Terms of Use, as subsequently modified by us.

1.2 In the event of changes to our Terms of Use, a new updated version will be published on our Websites. We therefore invite you to consult these Terms of Use from time to time to keep up-to-date with any changes.

2. Copyright and intellectual property
2.1 The contents of our Websites and in particular, but not exclusively, the texts, trademarks, logos, diagrams, photographs, videos, sounds, music, layouts, design, know-how, technologies, products, and procedures are owned of MACLA / ALICOM srl or its affiliated companies, or are used with the permission of the owners, and are therefore protected by copyright, trademarks, patents and all other intellectual or proprietary rights existing, in accordance with applicable laws .

2.2 Except as set forth below in Section 3, nothing contained in our Websites may be construed or interpreted as granting a license or right to use any content of our Websites.

3. Use of websites

3.1 It is possible to download, view or print the content of our Websites for personal and non-commercial use only, thus preserving and reproducing any and all notice of copyright or any other proprietary rights notice contained in any information or downloaded material. Any other use, including the reproduction, modification, distribution, transmission, or dissemination of the contents of the Websites, in whole or in part and in any way, is strictly prohibited, except with the prior written consent of MACLA / ALICOM.

3.2 MACLA / ALICOM does not guarantee or declare that the use of any content published on its Websites does not involve violation of the rights of third parties.

4. Non-confidential information

4.1 All personal identification data or information that you send via the Internet to our Websites is protected and processed in compliance with the laws in force in your country and our Privacy Policy. MACLA / ALICOM invites you to read its Privacy Policy carefully before submitting any personally identifiable information or data.

4.2 Any other information or material transmitted to MACLA / ALICOM via the Internet, by e-mail or in any other way, including all data, questions, comments, suggestions, ideas, illustrations or similar materials, are and will be treated as non-confidential documents and not owners. Any information transmitted or published will become the property of MACLA / ALICOM and may be freely used for any purpose, including, without limitation, the reproduction, disclosure, transmission, publication, dissemination and posting. In particular, MACLA / ALICOM will be free to use any idea, concept, know-how, or technique contained in such communications sent to the Websites for any purpose whatsoever, including without limitation the development, manufacture, advertising and marketing of products that use this information. Any use of this type will be carried out without this entailing a right to any compensation to the persons who provided the information, or to third parties.

4.3 By submitting information, please make sure you have the material / content you have submitted, that it is not defamatory, and that its use by MACLA / ALICOM does not violate the rights of third parties. The use of the information provided does not imply any obligation on the part of MACLA / ALICOM.

5. Disclaimer of guarantee
5.1 Without prejudice to the provisions of section 6 below, all materials, information and anything found on the websites are provided “as is”, based on their availability, and without any guarantee of any kind, explicit or implicit, including , inter alia, the implied warranty of merchantability, or fitness for any particular purpose.

5.2 MACLA / ALICOM does not guarantee that its websites or their content correspond to your expectations, access is not interrupted, and are promptly updated, safe and error-free.

5.3 Some jurisdictions may not allow certain warranty limitations, so some limitations may not apply to you.

5.4 Any advice or information, whether oral or written, obtained from MACLA / ALICOM or while using the services made available on the websites, will not give rise to any guarantee that is not expressly established by these terms of use.

6. Limitation of liability
6.1 access, use, search and navigation on our websites is at your own risk.

6.2 The user fully recognizes and accepts that MACLA / ALICOM, any affiliated company, or any other party involved in the creation, production or delivery of websites, are not responsible for any direct, indirect, or consequential damage, damage to reputation, costs , loss, loss of revenue or profits, or obligations of any kind that may arise from your access, or use, or otherwise impossible to use, the websites or their content.

6.3 All materials downloaded or otherwise obtained during the use of our websites are obtained at your own risk. MACLA / ALICOM assumes no responsibility for any damages or viruses that may damage your computer or any other property due to your access, use or downloading of any material on its websites or any access or illegal intervention on computer systems.

6.4 MACLA / ALICOM reserves the right to terminate or discontinue any and all functions on its websites. MACLA / ALICOM does not accept any responsibility or obligation of any kind for any termination or interruption of its websites resulting from actions or omissions of MACLA / ALICOM or any third party.

7. Change of information
The content of our Websites may contain incorrect data or errors. MACLA / ALICOM reserves the right to make changes, corrections and / or improvements to this content at any time without notice, but does not assume the obligation to do so.

8. Availability of products and services
Our Websites may contain information about MACLA / ALICOM’s international services and products, but not all of them may be available in each location. The reference to a MACLA / ALICOM product or service on the Websites does not imply that they are available in your locality.

9. Links
9.1 To offer a service to our visitors, our Websites may contain hyperlinks to other Websites that are not managed or controlled by MACLA / ALICOM.MACLA / ALICOM can not be held responsible for these sites and rejects any responsibility or obligation in relation to their content, legality, accuracy or functions.

9.2 The creation of any hypertext link to our Websites is prohibited without the prior written consent of MACLA / ALICOM.

10. Any other business
10.1 These Terms of Use represent the complete agreement between MACLA / ALICOM and users in relation to access to and use of the Websites and their content. Any other term or condition issued by MACLA / ALICOM that regulates its relations with users, in particular in relation to any service or purchase of products, will supplement the Terms of Use; in the event that any contradiction between them occurs, different terms and conditions will cancel these Terms of Use.

10.2 The fact that MACLA / ALICOM tolerates a violation of one of the obligations set forth in these Terms of Use, or that does not impose the application of a right granted by this document or by law, can not be interpreted as a renunciation to request and impose the application of these rights.

10.3 If any of the provisions of the Terms of Use were found to be unlawful under a law or regulation in force in your country, or contrary to a jurisprudential decision, this clause will be considered void, but all other terms of the Terms of Use will remain fully in force and applicable ..

10.4 The headings of the terms and conditions of use have been inserted only for convenience and do not alter or modify in any way these terms and conditions.

MACLA / ALICOM srl – Revised version in November 2016

Category: Legal Notes

Privacy Policy of MACLA SRL

Please read this privacy statement (“Privacy Policy”) carefully to understand our company policies and practices regarding your personal data and how we will process it. By using an Internet site or a MACLA SRL application, by calling a MACLA SRL Customer Relationship Center (CRC) or otherwise by providing us with your personal data, you accept this Privacy Policy. If you do not accept this Policy or if you do not provide us with the necessary Personal Data (we will indicate when this will be necessary, for example, making this request explicit in our registration forms), (a) you will not be able to use our Internet sites or applications, or become a member of the MACLA SRL Club and (b) we may not provide you with our goods and / or services. This information may change from time to time (see Section 10). Continuing to interact with us after changes to the Disclosure have been implemented, is tantamount to accepting such changes, therefore you are requested to periodically check the Disclosure for any updates.

This Privacy Statement provides important information in the following areas:

Scope of this privacy statement

This Privacy Statement explains how your Personal Data is collected, used and disseminated by the MACLA SRL entities listed in the section dedicated to data processors and contact details (Section 11) (“MACLA SRL”, “Noi”, “Ci “). The information also informs you how you can access and update your personal data and make some choices on how to use your personal data.

This Policy regulates our online and offline data collection activities, including the Personal Data we collect through our various channels such as Internet sites, applications, social networks, Customer Relationship Centers, Sales Points and Events. Please note that the Personal Data we collect via a method (eg an Internet site MACLA SRL) is combined with the Personal Data we collect via another method (eg an offline MACLA SRL event). By virtue of this, we may combine Personal Data that was originally collected by different MACLA SRL entities. Please refer to Section 8 for more information on how to oppose this practice.

1. Sources of personal data

This Privacy Statement applies to Personal Data we collect from or about you, using the methods described below (see Section 2), from the following sources:

MACLA SRL Internet sites. Internet sites for customers operated by MACLA SRL or on its behalf, including the Internet sites that we operate under our domains / URLs and mini-sites that we run on social networks of third parties such as Facebook (“Internet Sites”).

Mobile sites / applications of MACLA SRL. Internet sites or direct applications / to customers operated by MACLA SRL or on its behalf, such as smartphone applications.

Email, sms or other electronic messages. Electronic communications between you and MACLA SRL.

CRC MACLA SRL. Call our Customer Relations Management Centers (“CRC”).

Offline registration forms. Registrations and other similar printed forms that we collect for example through ordinary correspondence, exhibition stands in shops, contests and other promotions or events.

Data from other sources. Social networks, information publicly available.

2. Personal data that we collect about you and how to collect it

Depending on how you interact with MACLA SRL (online, offline, on the phone, etc.), we collect from you various types of information, as described below.

Personal contact information. This information includes all the information you provide to us and which will enable us to contact you, such as your name, postal address, e-mail address, social network details or telephone number.

Account access information. Any information necessary to provide you with access to your specific account profile. For example, your login ID / e-mail address, username, irrecoverable password, and / or security questions and answers.

Demographic information. Any information that describes your demographic or behavioral characteristics. For example, your date of birth, age or age group, gender, geographic location (eg postcode), favorite products, hobbies and interests, and home or lifestyle information.

Technical information on your computer / mobile device. Any information on the computer system or other technological device that you use to access one of our Internet sites or applications, such as the IP address used to connect your computer or device to the Internet, the type of operating system, the type of Internet browser and version. If you access an Internet site or a MACLA SRL application via a mobile device such as a smartphone, the information collected will also include, where permitted, the unique identifier of your mobile device, the advertising ID, the geolocation and other data similar to the mobile device.

Information on the use of websites / communication. When you browse and interact on our websites or newsletters, we use automatic data collection technologies to gather certain information about your actions. This includes information about the links you clicked on, the pages or content you viewed, and how long and other similar information and statistics regarding your interactions, response times to content, download errors, and duration of visits on certain pages. This information is collected using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party monitoring services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and / / o Omniture). You have the right to object to the use of such technologies, for further details please refer to Section 3.

Consumer feedback. These include information about your experience regarding the use of our products and services that you voluntarily share with us.

Content generated by the consumer. This refers to any content you create and subsequently shares with us on a social network or by uploading it to one of our Internet sites or applications, including the use of network applications such as Facebook. For example, this includes photos, videos, personal stories, or other media or similar content. Where permitted, we collect and publish content generated by customers in connection with a variety of activities, including contests and other promotions, from community functions of Internet sites, from user participation and from social events of third parties.

Social network information. This refers to any information you publicly share on a social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include basic account information (eg name, e-mail address, gender, date of birth, city of residence, profile picture, user identifier, list of friends, etc.) and all the other information or activities you allow the third-party social network to share. We receive your profile information from the social network (or parts of this information) every time you download or interact with an Internet application MACLA SRL on a social network like Facebook, whenever you use an integrated function with an Internet site MACLA SRL (like Facebook Connect) or every time it interacts with us through a social network. To learn more about how your information is obtained from a third party social network from MACLA SRL, or to stop sharing such social network information, please visit the website of the social network in question.

Payments and financial information. All the information we need to process an order, or that you use to make a purchase, such as details of your credit or debit card (cardholder’s name, card number, expiration date, etc.) .) or other forms of payment (if these are available). In any case, we handle payment and financial information in compliance with all applicable laws, regulations and security regulations.

Call the CRC. Communications with a CRC may be recorded, in compliance with applicable laws, for local operational needs (eg for quality or training purposes) and, in certain cases, to obtain evidence of consent for direct marketing or profiling. Payment card details are not registered. Where required by law, you will be informed of such registration at the beginning of your call and will have the opportunity to object.

3. Cookies / similar technologies, log files and web beacons

Cookies / similar technologies. Please consult the Cookie Policy to find out how you can manage your cookie settings and to get detailed information on the cookies we use and the reasons we use them.

Log file. We collect information in the form of log files that record activities on the website and collect statistical information about your browsing habits. These records are generated automatically, and help us to eliminate errors, improve performance and ensure the security of our websites.

Web beacon. Web beacons (also known as “web bugs”) are small strings of code that produce a graphic image on an Internet page or in an email in order to transfer data back to us. Information collected via web beacons may include technical information such as an IP address, as well as information on how you respond to an email campaign (eg at what time the email was opened, which links in the email clicked , etc.). We may use web beacons on our Internet sites or include them in emails we send to you. We use the information obtained through web beacons for a series of purposes, including but not limited to reporting on site traffic, unique visitor counts, advertising, checking and reporting of emails, and for personalization. .

4. Use of your personal data

The following paragraphs describe the various purposes for which we collect and use your personal data, and the different types of personal data that are collected for each purpose. Please note that not all the uses below will be relevant to each person.

Customer service. We use your personal data for customer support purposes, including to answer your questions. This usually involves the use of certain personal contact information and information related to the reason for your request (eg order status, technical problems, product questions / complaints, general questions, etc.).

Competitions, marketing and other promotions. With your consent (if required), we use your personal data to provide you with information on goods or services (eg communications or campaigns or marketing promotions). This may be done by email, advertising, SMS, telephone calls or postal mail to the extent permitted by applicable laws. Some of our campaigns and promotions may appear on Internet sites and / or social networks of third parties. This use of your personal data is voluntary, which means that you may object to the processing of your personal data for this purpose.

For detailed information on how to change your preferences with respect to marketing communications, please refer to the sections below Sections 8 and 9. For further information on our competitions and other promotions, please consult the rules or official details published with each competition / promotion .

Social networks: We use your personal data when you interact with the functions of social networks of third parties, such as the “Like” features to offer advertising and engage you on our social networks. By consulting the privacy policies of the relevant third-party social networks, you can learn more about how these functions work, the profile data we obtain on you, and you can find out how to withdraw.

Personalization (offline and online). With your consent (if required), we use your personal data (i) to analyze your preferences and habits, (ii) to anticipate your needs based on our profile analysis, (iii) to improve and customize your experience on our websites and applications; to ensure that the content of our websites / applications is optimized for you and your computer or device; and (iv) to enable you to participate in interactive features when you decide to participate. For example, we remember your login ID / email address or username so that you can immediately log in the next time you visit our website or to make sure that you can retrieve the products you previously added to your cart. Based on this type of information, and with your consent (if required), we show you specific contents or promotions of MACLA SRL tailored to your interests. The use of your personal data is voluntary, which means that you may object to the processing of your personal data for this purpose. For detailed information on how to withdraw, please refer to Section 8 below.

Order processing. We use your personal data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification activities and other fraud detection activities. This involves the use of certain personal information and payment information.

Other general purposes (eg internal research, analytical, safety). In compliance with applicable laws, we use your personal data for other general business purposes, such as conducting demographic and internal marketing studies, measuring the effectiveness of advertising campaigns. We reserve the right, in case you have multiple Club Member accounts, to reconcile these accounts in a single account. We also use your personal data to ensure our security.

Legal reasons or merger / acquisition. In the event that MACLA SRL or its assets are / are acquired by, or merged with another company included for bankruptcy, we may share your personal data with any of our legitimate successors. We may also disclose your personal data to third parties (i) when this is required by applicable law; (ii) to respond to legal proceedings; (iii) to respond to a request from an agency responsible for applying the relevant law; (iv) to protect our rights, our privacy, security or property, or the public; or (v) to execute the terms of any contract or terms of our Website

5. Disclosure of your personal data

In addition to the MACLA entities (responsible for MACLA SRL operations) mentioned in the section dedicated to data processing and contact persons (see Section 11), we share your personal data with the following types of third party organizations:

Service providers. These are external companies that we use to help us manage our business (eg order processing, payment processing, fraud detection and identity verification, credit recovery, website operation, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected personnel, are only allowed to access and use your personal data on our behalf and for the specific tasks they have been required to perform, based on our instructions, and are obliged to guarantee the confidentiality and security of your personal data. Where required by applicable law, you will be able to obtain a list of suppliers who process your personal data (see Section 11 to contact us).

Credit assessment agencies / debt collection agencies. To the extent permitted by applicable law, credit rating agencies and debt collection agencies are external companies that we use to help us verify your creditworthiness (particularly for invoice orders) or to recover unpaid invoices.

Third-party companies that use Personal Data for their marketing purposes. Except for the situations in which you have given your consent, we do not license or sell your personal data to third parties for their own marketing purposes.

Third party recipients who use personal data for legal reasons or for merger / acquisition. We will disclose your personal data to third parties for legal reasons or in the context of an acquisition or merger (see Section 4 for further details).

6. Retention of your personal data

In compliance with applicable laws, we will use your personal data for the time necessary to fulfill the purpose for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal Data used to provide you with a personalized experience (see Section 4 above for further information) will be retained for the duration permitted by applicable laws.

7. Disclosure, storage and / or transfer of your personal data

We use a variety of reasonable measures (described below) to ensure the confidentiality and security of your personal data. However, please note that these protections are not applicable to information that you have chosen to share in public areas such as social networks.

People who can access your personal data. Your personal data will be processed by our authorized personnel, based on the need to know, depending on the specific purposes for which your personal data have been collected (eg our staff responsible for issues concerning customer care will have access to the customer profile). Measures taken in operational environments. We retain your personal data in an operating environment that uses reasonable security measures to prevent unauthorized access. To protect Personal Data, we observe reasonable standards. The transmission of information via the Internet is unfortunately not completely secure and although we will do our best to protect your personal information, we can not guarantee data security during transmission via our websites / applications.

Measures that we expect you will put in place. It is important that you also play a role in maintaining your personal data safe and secure. When joining an online account, you are asked to choose a difficult password for your account and never disclose your password to anyone. You must guarantee the confidentiality of this password and of any use that you make of your account. If you use a shared or public computer, never choose to remember your login / email address or password and be sure to log out of your account each time you leave your computer. You must also use any security settings or controls that we may provide to you on our Internet site / application.

Transferring your personal data. The storage and processing of your personal data described above may ultimately require the transfer / transmission thereof to, and / or storage at, a destination outside your country of residence, probably Switzerland and Luxembourg. Where permitted by law, by accepting the terms of this Privacy Policy, you agree to such transfer, transmission, storage and / or processing. You further agree that these activities may take place in countries that offer a lower level of data protection than your country of residence.

8. Access to your personal data

Access to your personal data. Where permitted by law, you, your successors, representatives and / or delegates have the right to access, revise and request a physical or electronic copy of the information stored on you. You may also have the right to request information on the source of the Personal Data.

These rights can be exercised by calling the number MACLA SRL (+039) 089 305 3404 or MACLA SRL – Via Gracco Mecio 8 / G, Postal Code 84131, Salerno (Sa), Italy, attaching a copy of your identification document or equivalent details (where is required by us and permitted by law). If the request is sent by someone other than you, if the person does not provide proof that the request is legitimately carried out on your behalf, the request will be rejected.

Please note that any identification information provided to us will only be processed in accordance with and to the extent permitted by applicable laws.

Modification and cancellation of personal data. Where required by law, you, your successors, representatives and / or delegates may (i) request the deletion, correction or revision of your personal data; (ii) to oppose the processing of data; (iii) limit the use and disclosure of your personal data; and (iv) withdraw consent to all our data processing activities.

Please note that under certain circumstances we may not be able to delete your personal data without deleting your user account at the same time. We may be required to retain some of your Personal Data after you have requested your cancellation, to meet our legal or contractual obligations. We may also be authorized by applicable laws to retain some of your Personal Data to meet our business needs.

Where available, our Website has a specific function by which you can review and modify the Personal Data you have provided. Please note that we ask our registered consumers to verify their identity (eg login ID / email address, password) before they can access or make changes to their account information. This helps prevent unauthorized access to your account.

Notwithstanding this, you may exercise your rights by calling the number MACLA SRL (+039) 089 305 3404 or by writing to MACLA SRL – Via Gracco Mecio 8 / G, Postal Code 84131, Salerno (Sa), Italy, attaching a copy of your identification document or equivalent details (where required by us and permitted by law). If the request is sent by someone other than you, if the person does not provide proof that the request is legitimately carried out on your behalf, the request will be rejected.

Please note that any identification information provided to us will only be processed in accordance with and to the extent permitted by applicable laws.

Access requests: All access requests will be answered within 10 working days, starting from the date on which the request was received. In the event that the request is not answered within 10 working days, we will contact you to inform you of the reasons why the request is still being processed and to provide the date on which the request will be processed. The reply to the request can not be sent later than 5 working days after the expiry of the original deadline.

Modification and cancellation of personal data: We may ask you, within 5 working days after receiving your request, to remedy any missing information. If you do not provide the documentation and information requested within 2 months from the date of the original request, the request will be considered waived. We will give an answer no later than 15 working days from the day following the date on which the request was received. If the request can not be processed within 15 working days, we will inform you of the reasons why the request is still being processed and to provide the date on which the request will be processed (The response to the request can not be sent more than 8 additional days later at the expiry of the original term).

9. Your choices about how we use and disclose your personal information

We put all the efforts necessary to offer you choices regarding the personal data you provide us with. The following mechanisms offer you the following control over your personal data:

Cookies / similar technologies. You can set your browser to reject all or some browser cookies, or to warn you when cookies are used. Please refer to Section 3 above.

10. Changes to our privacy policy

If we change the way we manage your personal data, we will update this privacy statement. We reserve the right to make changes to our business practices and this Privacy Policy at any time, please check frequently if there have been any updates or changes to our Notice.

11. Responsible for data processing and contact details

To ask questions or comments about this Privacy Policy and our privacy practices or to file a complaint regarding our compliance with applicable privacy laws, please contact us at: MACLA SRL – Via Gracco Mecio 8 / G , Postal Code 84131, Salerno (Sa), Italy or by calling (+039) 089 305 3404

We will acknowledge and investigate any claim related to the way we handle Personal Data (including a complaint about our violation of your rights under applicable privacy laws).

Responsible for the treatment


Via Gracco Mecio 8 / G

ZIP code 84131Salerno (Sa), Italy

All activities

Category: Legal Notes

1. Application of the general conditions of sale
1.1 Any purchase order of products at MACLA SRL is governed by these general conditions of sale, except for the right of MACLA SRL to apply special conditions, applicable to purchases made through the internet, telephone or email.

1.2 MACLA SRL reserves the right to modify these general terms and conditions of sale at any time by publishing a new version.

2. Orders
2.1 You can order via:

Telephone: (+039) 089 305 3404

Whatsapp: (+39) 334 7162972

Post office: MACLA SRL – Via Gracco Mecio 8 / G, C.A.P. 84131, Salerno (Sa), Italy



2.2 For coffee purchases by telephone, email and internet, the minimum order quantity is 100 capsules.

2.3 MACLA SRL proposes the products for sale within the limits of stock available at the time of the purchase order.

2.4 MACLA SRL reserves the right to refuse an order, set purchase limits or demand prepayment, in particular in case of outstanding invoices, credit risk or insolvency.

3. Delivery
3.1 MACLA SRL undertakes to deliver within the deadlines indicated in the “Shipping” section

3.2 If the customer, at the time of purchase, requires a different delivery method than those normally proposed by MACLA SRL, MACLA SRL will charge the amount of the shipment within the order.

3.3 The risks of loss and deterioration of the goods are transferred to the customer at the time of delivery, or, in the case of transfer of goods from one place to another, to the carrier at the time of delivery.

4. Verification of the goods
4.1 It is up to the customer to check, at the time of delivery, the quantity and status of the products and, in case of anomalies and / or missing items / products, to collect the goods subject to control of the content and inform MACLA SRL within 7 ( seven) days from the date of receipt of the products, keeping the courier’s invoice and waybill.

4.2 After having followed all the indications of point 4.1, MACLA SRL, in agreement with the customer, will provide replacement products of equal commercial value or will issue a refund by means of a credit in favor of the customer for subsequent purchases.

5. Returns
5.1 For purchases of items and / or accessories made through the Internet, call centers and outside the business premises, it will always be possible to exercise the right of withdrawal according to the Consumer Code (Legislative Decree 21.02.2014 No. 21, in GU 11.03.2014), within 14 calendar days from the delivery of the goods (or the last good for multiple orders), contacting the customer service for return methods. The goods must be returned at the expense of the consumer within 14 calendar days from the date on which the consumer himself communicated to MACLA SRL his decision to withdraw.

5.2 MACLA SRL will only accept returns of goods in perfect condition and in their original packaging, accompanied by the relative purchase invoice. In the event that the returns have been made in compliance with the above, MACLA SRL will issue a refund by means of a credit in favor of the customer for subsequent purchases, within a maximum of 14 days from when it came to knowledge of the withdrawal. MACLA SRL may withhold the reimbursement until it has received the goods or until the consumer has shown that he has returned the goods, whichever situation occurs first. The consumer is only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. MACLA SRL will also reimburse the relative shipping costs invoiced with the purchase.

5.3 The return of food products such as capsules or sugar purchased via internet or telephone channels will not normally be accepted. It is up to the customer to check, at the time of delivery, the quantity and status of the products and, in case of anomalies and / or missing items / products. Exceptions are cases in which anomalies (crushed capsules and / or missing parts, packaging defects, etc.) can not be detected by the customer at the time of purchase: in this case the substitutions will be accepted, subject to verification by MACLA SRL.

6. Price and billing
6.1 The prices invoiced for the products ordered are those in force on the day of the issuing of the purchase order, including taxes and shipping costs.

6.3 MACLA SRL retains the right of ownership of the goods delivered until full payment of the invoice.

6.4 All products may undergo price changes without notice by MACLA SRL.

7. Payment
7.1 For purchases made over the internet, the shipment will take place once the payment is confirmed

7.2 Any delay in payment may result in the application of default interest on the overdue balance and on the debit of administrative and legal expenses incurred.

7.4 Cash on delivery: by choosing this method, payment will be made to the Courier upon delivery of the purchased product: Payment must be made only with banknotes or coins directly to the courier. Only exact amounts are accepted, corresponding to the amount of the order: there is no rest. Bank or bank drafts will not be accepted. Pursuant to and for the purposes of Art.12 of D.L. 6 December 2011 n. 201, cash payments will be accepted within the threshold of Euro 999.99.

7.4 Payment by bank transfer: choosing this method, payment will be made to the bank details signed at the time of confirmation of the purchase. The order will be considered confirmed only when the payment is verified, it is up to the customer to provide proof of such payment by email or fax.

7.5 Payment by Paypal: the order is processed immediately, unless negative.

8. Data protection
8.1 The data provided will be used for orders, sending commercial information and for reserved offers. The data will be processed in accordance with the Personal Data Protection Code (Legislative Decree 196/2003) and will not be transferred to third parties, except to the services that will intervene in the organization and management of transport and delivery, used by MACLA SRL.

8.2 In compliance with the art. 7 of the aforementioned Code, it will be possible at any time to request information on their data, as well as the modification or cancellation of the same by contacting MACLA SRL – Via Gracco Mecio 8 / G, C.A.P. 84131, Salerno (Sa), Italy

8.3 Responsible for processing and processing personal data is Macla srl in the person of its sole director Giuseppe Lancellotti.

In the event of a dispute, the Court of the place of residence or domicile of the purchaser is exclusively competent.

Category: Legal Notes

In this site we have anonymized Google Analytics, which allows us to collect statistics without making you profile.
From every page of the site you can access our extended privacy policy – this one – with links to information from service providers.

On the site you are visiting we use cookies: technologies to improve your browsing.

With this Policy we want to make you understand the characteristics and purposes of cookies and how to disable them.

In our capacity as Data Controllers, we may change this Policy at any time: any change will take effect from the date of publication on the Website.


Cookies are small text files that the sites visited by users send to their terminals, where they are stored before being re-transmitted to the same sites on the next visit. Cookies of the c.d. “Third parties” are, however, set by a website other than the one the user is visiting. This is because on each site there may be elements (images, maps, sounds, specific links to web pages of other domains, etc.) that reside on servers other than the site visited.


Within our site we use only one type of cookies, ie technical ones.

Technical cookies

Technical cookies are those necessary for the functioning of the Site and for the provision of the services offered therein.

I can be divided into navigation or session cookies that guarantee the normal navigation and use of the Website; in analytics cookies aimed at collecting information – for statistical purposes and in aggregate form – on the number of users and how they visit the site; personalization cookies that allow the user, by improving the service, to navigate according to a series of selectable criteria (eg selected language, selected product).

Profiling cookies

We specify that we DO NOT use profiling cookies, ie those installed in order to create a profile for the user who surfs the Site, monitoring their behavior during navigation, and to send targeted advertising messages aimed at direct marketing activities.


In the course of browsing the Website, the user may also receive cookies from different sites or web servers on his terminal (so-called “Third Party” cookies).


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Google+ Platform:


The user can block or limit the receipt of cookies through the options of his browser.

On Internet Explorer, click on the “Tools” item in the Menu Bar and then on the sub-item “Internet Options”. Finally, access the settings on the “Privacy” tab to change your cookie preferences.

On Firefox, click on the “Tools” item in the Menu Bar and then on the “Options” sub-item. Finally, access the “Privacy” settings to change your cookie preferences.

On Chrome, type “chrome: // settings / content” in the address bar (without quotes) and change the cookie settings as desired.

On Safari, select “Preferences” and then select “Privacy”. In the Block Cookie section, specify how Safari must accept cookies from websites.

If you use Safari on portable devices, such as iPhone and iPad, you need to do this: go to the “settings” item of the device and then find “Safari” on the left menu. From here, under the heading “Privacy and security”, it will be possible to manage the options on Cookies.

To disable cookies from external services it is necessary to act on their settings:
Google services



Via Rione Calenda, 14 – C.A.P.84014 Nocera Inferiore (Sa)

C.C.I.A.A. SA349377 – VAT number 04196110656 – Mec SA013118

Category: Legal Notes